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QuickBooks Online does NOT support native CSV import for Credit Memos or Refund Receipts. Journal Entries are fully supported and provide proper double-entry accounting for refunds.

Each refund creates a Journal Entry for the exact refunded amount. A $50 refund on a $100 order creates entries that reduce revenue by $50. The remaining $50 sale stays intact.

No. Journal Entries are standalone transactions. They reference the original order in the memo field but don't require the original transaction to exist in QuickBooks.

The Journal Entry debits your income account (reduces revenue) and credits your bank account (cash leaving). Your P&L shows net revenue (sales minus refunds).

When you refund a customer, Shopify does NOT refund the processing fee you paid. Your loss is the refund amount PLUS the original fee. This Journal Entry records the refund to the customer. The fee loss is handled in the Payouts converter.

Yes. Export all refunds from your date range. Each becomes a separate Journal Entry, or enable 'Aggregate by Date' to combine into daily summaries.

Journal Entries maintain an audit trail. You can see what was sold, what was refunded, and when. Deleting sales destroys history and can cause tax compliance issues.

Record refunds only after they're actually processed in Shopify and the cash impact appears on your bank statement. Match your QuickBooks entry to the bank deposit for accurate reconciliation.

Yes, integration tools like Synder, A2X, and Link My Books automatically sync refunds to QuickBooks, linking them to original sales and posting to correct accounts.

Duplicates usually occur when refunds aren't properly configured in your integration settings or aren't matched to original transactions. Enable refund syncing and verify account mappings.