How to Export Disputes from Braintree (2026 Guide)

Open your browser and sign in to the Braintree Control Panel at braintreegateway.com using your merchant account credentials. You need the 'View Disputes' permission to access dispute reports.

In the left-hand navigation column of the Control Panel, click on 'Disputes'. This opens the dispute management area where you can view, respond to, and export dispute and chargeback records.

Click the green report button at the top of the Disputes page. Enter your desired start and end dates to define the period for the dispute report. You can also filter by dispute status (open, won, lost) or reason code to narrow the results.

Click 'Run Report' to generate the disputes summary. Braintree will compile all disputes matching your criteria, including chargebacks, retrievals, and pre-arbitration cases. Review the results on screen to confirm the data looks correct.

Tip: The 'Reply By Date' field is critical for dispute management. Pay attention to any disputes nearing their deadline to avoid automatic losses.

Once the report is generated, click the download or export button to save the data as a CSV file. The export includes Dispute ID, Transaction ID, Amount Disputed, Amount Won, Currency, Received Date, Reply By Date, Status, Reason, Kind, and Case Number.

Open the exported CSV in a spreadsheet and verify that all expected disputes are listed. Cross-reference the Transaction ID column with your transaction records to match disputes to their original payments. Check the Status and Amount Won columns to track resolution outcomes.

Warning: Dispute data may take 24-48 hours to appear in Braintree reports after a chargeback is filed. If recent disputes are missing, check again the next business day.